Where can I raise an Invoice dispute?

Finance Invoice and payment Demurrage and detention

If you believe that there is an issue with your invoice, you can raise a query online.

  1. From the hub homepage, click on MyFinance from the left task bar, or alternative go direct to MyFinance.
  2. In the search field enter your shipment number.
  3. When located, select the Raise Dispute icon.
  4. Complete the necessary details and submit the invoice dispute for our team to review.
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Related FAQs

As an Agent/ Third Party, how do I view and download the invoices of my Customers? How can I amend my payer details or terms? How can I change my customer details? How can I change payer party? How can I check my Demurrage / Detention details? How can I check when my payment is not updated online? How can I dispute an invoice? How can I receive a refund of my credit note? How can I request Demurrage / Detention freetime? How can I requests a refund or credit? How can I update Freetime correctly? How can I update a Payer rule?

FAQ topics

Pre-Booking Booking Post-Booking Before departure Transit Arrival

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