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You can request a refund for Credit Notes that are associated to an Overpayment or a Container Security Deposit. If the Credit Note is marked as Non-refundable, then it will be automatically applied to your balance. Please note that if you do not have any Credit Notes, you will not see a tab on MyFinance.
- From the hub homepage , click on MyFinance from the left task bar, or alternative go direct to MyFinance.
- Select one or more lines from the Credits & Refunds tab that are marked as Refundable and select Refund button.
- If you do not have a bank account associated with your account, you will not be able to proceed until it is added.
- Otherwise, enter required details and Submit refund request.
- You will be notified once your Refund request has been approved or rejected, and you can check on the status of your request in the Credits & Refunds tab.
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Related FAQs
As an Agent/ Third Party, how do I view and download the invoices of my Customers? How can I amend my payer details or terms? How can I change my customer details? How can I change payer party? How can I check when my payment is not updated online? How can I dispute an invoice? How can I receive a refund of my credit note? How can I update a Payer rule? How can I update an Export Demurrage or Detention Payer rule? How can I update an Export Payer rule? How can I update an Import Demurrage or Detention Payer rule?
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