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We understand that billing arrangements can change. Updating payer terms or details is straightforward and can be done online.
- From the hub homepage, enter the shipment number into the freetext search box and click View Details.
- Click on the Charges & Invoices tab.
- Click Edit Payer Details to update the payer and select Prepaid or Collect.
- Click Submit Request to save your changes.
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Related FAQs
As an Agent/ Third Party, how do I view and download the invoices of my Customers? Can I re-use a container? How can I amend my Delivery order or Container release? How can I change my customer details? How can I change my empty return depot? How can I change or amend my delivery order? How can I change payer party? How can I check if my container has been longstanding? How can I check if my container has been short shipped? How can I check my shipment or container freight release status? How can I check on equipment availability?
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