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If you believe your invoice is incorrect, you can raise a dispute on it.
Once you log into MyFinance, find the invoice you wish to dispute and select it (tick box). In the bottom bar, you will see the total invoice amount on the left, and some icons on the right.
Select the 'Dispute' icon.
This will take you to a new page, where you can review your selection, and select a Dispute Reason from the drop down list.
You may be required to provide more information about what is incorrect, and you can attach supporting documents if you wish to.
Then click on 'Continue' to complete the Dispute submission.
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Related FAQs
Are there any fees charged for paying online via Credit Card? Can I change the languages in MyFinance? Can I dispute my invoice if I disagree with what I've been billed? Can I make a payment through MyFinance? Can I pay charges before an invoice is issued? Can I pay invoices using credit notes? Can I pay my freight invoice in a different currency than that of the invoice? Can I pay with SmartPay in all countries? Can I raise my disputes in MyFinance? Can I request a physical invoice via mail? Can I request a refund of my Credit Note on MyFinance? Can I upload an invoice list and pay in bulk?
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