What happens if the container is damaged by the load site or by the haulier?
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If the container is damaged by the load site or by the haulier, you will need to inform our Customer Experience team through our Case Management system.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Cargo/Container, Damaged container, Container damage by Customer / Haulier. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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Related FAQs
Can I re-use a container? How can I amend my Delivery order or Container release? How can I amend my payer details or terms? How can I change my empty return depot? How can I change or amend my delivery order? How can I check a port or terminal update? How can I check for intended vessel availability? How can I check if a vessel has space or availabilty? How can I check if my container has been longstanding? How can I check if my container has been short shipped? How can I check my shipment or container freight release status? How can I check on equipment availability?
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Case management
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