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Guides
Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.
FAQs
Booking
All booking FAQs
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There was a problem
What is the process to compensate?
Where can I find the Rate of Exchange (RoE)?
Where is Maersk Freetime Extension available?
Where is Maersk Spot available?
Which container types are supported by Maersk Spot?
Which inland transport modes are available on Maersk Spot?
Why can I no longer access Lock Rates on Maersk Go?
Why has my booking been cancelled?
Why is a change of equipment size/type considered a cancellation?
Will I be able negotiate or buy more free time days?
Will I be able to see my deadlines?
You already promise compensation with Maersk Spot if you roll my cargo. Why should I select Rollable to get the compensation?
Video tutorials
02:04
How to add inland transportation to your ocean bookings online
02:45
Learn to self-amend shipping instructions in a few simple steps
01:08
Learn to self-amend shipment payers via shipping details
02:26
Learn how to add inland loading or delivery to an existing shipment
02:33
Learn to create booking with inland delivery in a few simple steps
Webinars
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.