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If we fail to load your cargo on the booked vessel or if there is a departure delay of more than three days, you will be compensated. If you've selected to waive the cargo loading guarantee, it means your containers can get rolled — in which case we will not compensate you.
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Related FAQs
Can I add or delete containers in my booking? Can I amend a booking after it has been confirmed? Can I amend a booking after it has been placed? Can I amend the vessel or container type after a booking issubmitted? Can I as a buyer fill in the Verified Gross Mass (VGM)? Can I book if I do not have a company? Can I change the destination (COD) of my cargo? Can I change the vessel my shipment is on? Can I make a change of destination (COD) for part of my cargo? Can I merge several of my bookings into one? How can I amend the details on my booking confirmation? How do I know if my booking is confirmed?
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