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If you cancel with more than seven days’ notice before departure, you will be charged a cancellation fee. If you cancel with fewer than seven days' notice before departure, you will be charged a no-show fee.
You can find the applicable charges by selecting the relevant shipment on your dashboard.
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Related FAQs
Can I add or delete containers in my booking? Can I amend a booking after it has been confirmed? Can I amend a booking after it has been placed? Can I amend the vessel or container type after a booking issubmitted? Can I as a buyer fill in the Verified Gross Mass (VGM)? Can I book if I do not have a company? Can I change the destination (COD) of my cargo? Can I change the vessel my shipment is on? Can I make a change of destination (COD) for part of my cargo? Can I merge several of my bookings into one? How can I amend the details on my booking confirmation? How do I know if my booking is confirmed?
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