How do I obtain a Certificate/Letter - if SI not yet submitted?
LinkedIn
Facebook
X.com
WeChat
Email
Need a certificate or letter before submitting your shipping instructions? No problem—you can request it online in just a few clicks.
- From the hub homepage, enter the shipment number into the freetext search box and click View Details.
- Under the Summary tab in the Tasks to Complete section, click Submit Shipment Instructions.
- On the Document tab, go to Request Certificates.
- Select the required certificate or letter and click Save.
Was this information useful?
Related FAQs
I have not received my Bill of Lading? Have a general question about your Shipping Instructions? Having trouble on our website submitting your shipping instructions? How can I amend my Bill of Lading? How can I amend the cargo weight/description on my Bill of Lading? How can I amend the information on my Certificate / Letter? How can I check if I have a general enquiry about a customs amendment? How can I check if I have a general enquiry about a customs submission? How can I check if I have a general enquiry about my Bill of Lading? How can I check if I have a general enquiry about the Manifest? How can I check if I have a release enquiry about my Bill of Lading? How can I check if I have an enquiry about a customs hold or exam?
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.