Do I have to file a claim within a certain time period of my cargo delivery?

Claim Value Protect

Yes, notice of damage should be filed within 3 days and final quantified claim within 1 year of delivery of cargo or the date when they should have been delivered.

Was this information useful?

Related FAQs

Am I assured full value recovery by Maersk? How do I file a claim? How soon will my claim be resolved? What is a claim statement? What is the maximum value I can claim? What should I do if my cargo arrived and is damaged (or lost)? Where do I send the claim and supporting documents?

FAQ topics

Pre-Booking Booking Post-Booking Before departure Transit Arrival

Shipping glossaries

New to Maersk.com?

Find everything you need to start your logistics journey with us.

Get started
One Platform

Reach out to us

Chat Online

Chat online

Register online to chat with a member of our support team and get immediate answers during official office hours.
Chat online
Case management

Case management

Our Customer Service Agents will handle your case as quickly as possible.
Case management
Información local

Find your local office