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For the majority of shipments the booking will be confirmed instantly. For those where we need to do additional checks, such as Hazardous or bookings requiring special equipment, we aim to confirm within 2 business hours.
If you have not heard from us after this time you can check the status of your booking by visiting the Export Overview page and select Unconfirmed bookings or alternatively contact us via Case Management.
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Related FAQs
Are there any local restrictions for my booking? Can I create a new booking using details of a previous booking? Can I merge several of my bookings into one? How can I amend the details on my booking confirmation? How can I find my booking? How do I know if my booking is confirmed? How do I make a booking for dry/reefer cargo? How do I place a booking on behalf of another company? What could be the reasons for my booking confirmation not being released? What governing regulations affect bookings on US trades? What happens if my bookings are delayed?
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Case management
Our Customer Service Agents will handle your case as quickly as possible.